As you begin your process improvement initiative and define your purpose of the improvement work. You may feel at a loss as you have too many processes and face a lot of operational problems that you need to solve. you don’t know where to start and what process should you improve first.
To have the situation in hand you should essentially maintain a solid understanding of your organization’s processes. and this starts by identifying your main business processes. And record them in a master process document that works as an inventory for your organizational processes.
Developing a master process document is the first step in your process improvement effort. Therefore, it will help you with your process prioritization and rank them according to the most impactable one towards your goals and it will improve your communications with other team members and shows you what processes brings value to your organization and the ones that don’t.
How to identify the process in your organization?
You can identify business processes by reviewing the work done by a department, by scanning job descriptions, or by talking to colleagues to identify their roles and responsibilities. And then you can translate their responsibilities into processes.
The sample business processes shown above gives you additional examples of main business processes for different departments like human resources processes, finance processes, and sales & marketing processes. After you identify your processes in your organization or department, you should be able to develop your own business process document like the one above.
While you develop your master process document, you don’t want to overlook any processes in your way as some main business processes can have multiple subprocesses. You can break the main processes into multiple subprocesses. By this way, you can make sure you don’t miss any subprocesses.
In the above example, Human Resources processes have three main business processes that can be broken into subprocesses.
Now, you have a reliable list of processes that are available for improvement.
After that, you will need to lay the foundation and add some basic information to each of these processes. and this will help to make proper prioritization and lead the process improvement work into success.
If you want to organize your business processes in another way, you can group them under general different catagories and this grouping will be useful if your process list gets very long.
At the moment, your master process document is ready to take another further step by adding more relevant information depending on a data collection plan.
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