Service Maintenance Process Overview

- If there is a maintenance problem, the customer will submit a request from a pc/tablet/mobile.
- The service coordinator will review the request information submitted by the customer.
- After reviewing the request information, the service coordinator will assign the job to the most fit candidate service member.
- Requests can be assigned by the system automatically, so the service coordinator won’t have to assign each job manually.
- Requests can be scheduled (preventive maintenance) by the service coordinator so that the service team can work on requests later.
- The service team member will use the pc/tablet/mobile to view the job information.
- The service team will head towards the customer site(s).
- The service team will start working on the issue requested by the customer.
- The service team member enters the request details after the job is done.
- The customer signs digitally.
- After the request is fulfilled, the request details can be viewed by the service coordinator from his/her account dashboard.
- The dashboard will be used by the service coordinator to measure and monitor the process of the service maintenance team.
